Do you work with clients outside India?
Yes — the majority of our clients are based in the USA, UK, UAE, Canada, and Australia. We are a remote-first agency and have been managing international projects for years. All communication is in English.
What payment methods do you accept?
We accept PayPal, Wise (TransferWise), Stripe, direct bank transfer (SWIFT/IBAN), and crypto (USDT). Payments are milestone-based — you only pay when you approve a deliverable. No full upfront payment required.
Do you sign NDAs and contracts?
Absolutely. We sign a Non-Disclosure Agreement (NDA) before any project discussion. We also provide a signed project contract covering scope, timeline, milestones, and IP ownership — all intellectual property belongs to you on final payment.
How do you handle timezone differences?
We have overlap hours with EST (US), GMT (UK), and GST (Gulf) time zones. We use async-first communication via Slack, email, and WhatsApp — so you always get updates without needing a live call. We also schedule video calls at your convenience via Google Meet or Zoom.
How long does a typical project take?
Timelines depend on scope. A standard website takes 2–4 weeks. A mobile app UI/UX design takes 3–6 weeks. Custom software development is 6–16 weeks. We provide a detailed timeline with milestones before starting, and we don't miss deadlines.
How do you communicate project progress?
You get access to a live Figma file (for design projects), a shared GitHub repository (for development), and weekly progress reports. We use Slack or WhatsApp for daily updates and hold a milestone review call at every major deliverable.
What if I'm not happy with the work?
Every deliverable includes unlimited revisions within the agreed scope until you are happy. We don't close a milestone until you approve it. If we ever fall short of expectations, we'll make it right — no arguments, no extra charges.
Why hire from India instead of a local agency?
India-based agencies offer 40–60% cost savings compared to equivalent agencies in the USA, UK, or Australia — with the same (or higher) quality of output. iTreeMedia specifically works with international clients, so we understand your market, your standards, and your expectations.
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